The ability to use appropriate expressions in polite social situations such as welcoming, greeting, introducing, apologizing, and congratulating.

The ability to use appropriate expressions in polite social situations, such as welcoming, greeting, introducing, apologizing, and congratulating.

The ability to use appropriate expressions in business activities, such as briefly describing a company or product, obtaining or providing a quote, or commenting or making a statement.

Ability to use appropriate expressions when consulting, negotiating, bargaining, writing or reviewing plans, discussing ways to cooperate, commenting on issues, analyzing problems, and organizing them.